Shipping & Returns

 

We are based in Peterborough, Cambridgeshire in the UK, and we ship to England, Scotland, Wales, Northern Ireland, Isle of Man, Channel Isles plus a range of International destinations.

Due to their local laws and regulations, we do not ship vape devices or related products to the Netherlands or the USA. We apologise for the inconvenience this may cause.

Here is the list of international countries that we currently ship to:

Andorra, Australia, Austria, Belgium, Canada, Croatia, Cyprus, Czechia, Estonia, Faroe Islands, France, Germany, Gibraltar, Greece, Hong Kong SAR, Hungary, Iceland, Ireland, Isle of Man, Israel, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Monaco, New Zealand, Norway, Poland, Portugal, Romania, San Marino, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, Spain, Switzerland, Taiwan, Turkey, and United Arab Emirates.

If you location is not listed above, and you can receive international deliveries, please contact our customer services team so that we can add your destination to our list.

Delivery Terms and Conditions

  • Place your order by 4pm UK time on a weekday (excluding Bank Holidays) and we will dispatch it the same day
  • Orders placed after 4pm UK time are dispatched the following day
  • Orders placed after 4pm UK time on Fridays will be dispatched on Monday
  • Orders placed during a UK Bank Holiday weekend will be dispatched on the first working day after the Bank Holiday

All orders placed from outside the UK will not be charged VAT, the VAT amount is deducted at the checkout.

European Delivery

  • £14.95 for Tracked shipping
  • FREE Tracked Shipping for all orders over £109.00
  • Deliveries from the UK to Europe will be packaged/labelled as V2 Cigs or VSAVI.

International Delivery (Rest of the World outside Europe)

  • £14.95 for Tracked shipping
  • FREE Tracked Shipping for all orders over £119.00

Examples:Turkey, Middle East, Australia, New Zealand, Singapore, South Africa, South America

UK Delivery Options

FREE shipping on orders over £49.99 for UK addresses, sent via Royal Mail 24 Hour Tracked

*Next Day deliveries are not Guaranteed but more than 98% are delivered Next Day. Royal Mail deliver Monday to Saturday, and Sunday in some areas.

* Some remote regions of the UK (i.e. Highlands & Islands) have limitations on Next Day/Special Guaranteed services. These parcels are only being delivered by Royal Mail. Please visit the Royal Mail web site for full details and service restrictions on all mail services.

  • For your security a signature from an adult (18+) is required to confirm delivery for both Royal Mail and Courier deliveries. Exception - if you tell us to leave your parcel in a "safe place" without signature required. If you know that you will not be at home to receive and sign for your parcel, please select an alternative delivery address or specify a neighbour or a "safe place" option. 
  • If you are not at home to receive your parcel, Royal Mail or Courier has the right to leave your parcel with a neighbour.
  • Please enter your address and postcode carefully. Unfortunately we cannot take responsibility for incorrect addresses supplied by our customers.
  • You may also arrange to have the goods collected from us if this is more convenient.
  • If you use a "safe place" option with your shipping method V2 cannot be responsible for any non-delivery or non-receipt of parcels where the courier or Royal Mail states that they have delivered the parcel per your instructions. 

  • If you have a BFPO address please select one of the Royal Mail shipping options.

Tracking Information

Your Tracking Code will be added to your order (and emailed to you) on the day your order is dispatched.

Standard and Special Guaranteed Deliveries are sent via Royal Mail. You can enter your Tracking Code on the Royal Mail Track and Trace web site to follow the progress of your order.

Express Deliveries are sent via APC Overnight. The APC Overnight delivery service is enhanced by the APC Tracking System which ensures your order has traceability every step of the way.

 

European & International Delivery Information & Restrictions

  • We regularly deliver V2 Cigs to expatriates and our international customers in many different countries.
  • If you are ordering from outside the UK please ensure that E Cigs, E Cig Batteries and E Liquids can be legally imported in to your country as refunds cannot be issued if your delivery is confiscated by customs.
  • For orders to countries/regions not listed please contact us at team@buyv2cigs.co.uk with details of your location and we will send you the price for any additional shipping costs to your country.
  • Overseas customers are responsible for any additional duties and taxes if applicable.

Unfortunately, 1111 EC Services Ltd is not liable for any customs charges or fees charged to the buyer in countries outside the UK. Where goods are returned for any reason any duties or fees may be deducted from refund amounts.

Returns Information (EU customers)

We are committed to high standards of customer service and satisfaction and we are confident of the quality and taste of our products therefore we are pleased to offer our customers enhanced customer service terms.

For our returns policy please see the details below.

Please read the instructions provided to you to ensure that you get the best possible use of your product.

Our standard returns/refund policy is in accordance with the EU Consumer Contracts Regulations (prior to 13 June 2014 the Distance Selling Regulations were applied) which outlines your rights to cancel your order.

New legislation has come into effect in the UK from the 1st Of October 2015 and all goods purchased on or after that date are subject to the rights outlined in the Consumer Rights Act 2015.

Download our Returns Form 

GOODS THAT YOU WISH TO RETURN  OR ARE UNWANTED

If you are not satisfied with your purchase you may return it and we will give you a refund for the value of the goods which are unused and in a resalable condition.

  1. Please notify us within 14 days from receipt of your purchases that you wish to return them.
  2. Please download and complete our RETURNS FORM
  3. Include the completed Returns Form with your purchases when you send them back to us.
  4. We recommend that you return your purchase via recorded delivery and that you retain proof of postage/tracking.
  5. We are unable to process incomplete Return Forms.
  6. You should get your refund within 14 days once it has been agreed that you are entitled to a refund.
  7. Please be aware that you are responsible for cost of the return postage.

For a full refund all the product(s) must be:

  1. Unused and in an undamaged condition, and must be in a resalable condition with the original packaging.
  2. All consumable items are sold in sealed containers. Refunds can only be offered, in accordance with the Consumer Contracts Regulations and Health and Safety Regulation, where all the seals are intact and the items are unused. This include: 
  • EX Blanks
  • V2 Pro Series 3
  • V2 Pro Series 3 Liquid cartridges
  • All Kits
  • All E-Liquids

Order Cancellations

If you wish to cancel an order prior to shipping please notify us via team@buyv2cigs.co.uk or 01733 555 555 within 30 mins of ordering. If you notify us after this time we may not be able to cancel the order.

If the order has been dispatched you still have 14 days to cancel for a full refund. Please follow the returns procedure above to arrange for your items to be returned and a refund issued.

Please note we are not available to answer the phone or emails over the weekend, and will check messages on Monday mornings.

DAMAGED OR FAULTY GOODS ON ARRIVAL

  1. We do our best to ensure that your goods arrive in perfect working condition.

    If your goods arrive damaged or faulty please notify us as soon as practically possible.

    1. Call our Customer Care Team on 01733 555 555 or email us on team@buyv2cigs.co.uk for a pre-paid postage label.
    2. Please download our Returns Form and enter your details.
    3. Include the returns form with the item you are returning.
    4. We cannot process incomplete return forms
    5. We reserve the right to inspect and test any product that is returned to us on the basis that it is damaged or defective.
    6. Should the returned items be found, after inspection and testing, to be damaged or defective a refund or replacement product will be given within 14 days of agreeing that you are entitled to a refund.
    7. Should we establish that you are not entitled to a refund or a replacement we will return the items to you at your expense.      

    For NON EU CUSTOMERS: Please notify us within 7 days of receiving your purchase, return the goods to us and we will give you a store credit for the cost of postage.

FAULTY GOODS WITHIN 30 DAYS

In the unfortunate event that a product fails within 30 days of your purchase being received:

  1. Stop using the product as soon as you become aware that there is a fault.
  2. Notify us as soon as practically possible.
  3. Please complete and download our Returns Form 
  4. Include the completed returns form with the purchase you are returning.
  5. We cannot process incomplete return forms.
  6. We recommend that you return your purchase to us via recorded delivery and that you retain proof of postage. The cost of any return postage you have paid will be refunded to you if we agree that the items are faulty.
  7. We reserve the right to inspect and test any product that is returned to us on the basis that it is faulty or has failed.
  8. In order to establish the fault we will conduct through tests on the product.  In most instances we will take photographs of the returned products.
  9. Should we find that the product is faulty we will offer you a replacement.  This does not alter your right to a full refund if you prefer.
  10. In the event that the tests show the product to be in good working order or that the product has been damaged by misuse, physical abuse or incorrect operation in a manner that is inconsistent with the specified use, we will return the product to you at your cost.

Replacements for Batteries are limited to a maximum of 3 replacements per order for 3 months after the original purchase. This applies to:

  • Classic V2 batteries

Your statutory rights are not affected.

V2 PRO LIMITED WARRANTY

The V2 Pro Limited Warranty is offered to original purchasers who have acquired their V2 Pro product from the Pure E Liquids website. If you purchased your V2 Pro product from a store, please return the product to that store.

We warrant that your V2 Pro product will be free from defects in material and workmanship under normal use and service for six months.

The expected life of a V2 Pro is approximately 8-9 months though most devices do last longer. The cost of the unit after 6 months of usage equates to less than 33p per day for the V2 Pro Series 3 unit. This represents excellent value and is less than the price of 1 tobacco cigarette per day.

The V2 Pro Limited Warranty applies only to V2 Pro electronic components. This warranty does not apply to Cartridges.

If your cartridge needs to be replaced, you MUST dispose of it yourself. DO NOT SEND ANY CARTRIDGES, NEW OR USED, TO V2Cigs UK, unless we specifically request this. You will receive no compensation for returned cartridges and will be solely responsible for the cost of shipping. Any cartridges returned to Pure E Liquids will be immediately destroyed.

This warranty does not cover any defects or costs caused by:

  • Modification, alteration, repair or service of this product by any persons or company other than www.pure-eliquids.com;
  • Physical abuse to, or misuse of the product or operation thereof in a manner inconsistent with the use indicated in the V2 Pro User Guide; or
  • Any use of the product other than that for which it was originally intended (i.e. the use of unapproved accessories, like non-compatible V2 Pro chargers or power adaptors). 

Any express warranty not provided herein, and any remedy other than the warranty contained herein that might arise by interference or operation of law, is hereby excluded and disclaimed including the implied warranties of merchantability and of the fitness for a particular purpose. Replacement or repair of product is your exclusive remedy under this warranty.

The V2 Pro Limited Warranty is limited to a maximum of one (1) replacement on any given order. The item must be defective (this is not an exchange system), and will be replaced with an equal item from available inventory.

Subject to the above warranty, in the event that your V2 Pro device fails to operate satisfactorily, contact our customer service department for replacement instructions. You must speak with a customer service representative before sending your V2 Pro electrical components for replacement. Components sent without first contacting a representative will not be eligible for replacement.

TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND THE REMEDIES SET FORTH ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL, WRITTEN, STATUTORY, EXPRESS OR IMPLIED. ANY EXPRESS WARRANTY NOT PROVIDED HEREIN, AND ANY REMEDY OTHER THAN THE WARRANTY CONTAINED HEREIN THAT MIGHT ARISE BY INTERFERENCE OR OPERATION OF LAW, IS HEREBY EXCLUDED AND DISCLAIMED INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND OF THE FITNESS FOR A PARTICULAR PURPOSE. REPLACEMENT OR REPAIR OF PRODUCT IS YOUR EXCLUSIVE REMEDY UNDER THIS WARRANTY.