Customer Reviews Policy
We want our reviews to tell you what real customers think, good or bad.
We publish every genuine review, whatever its star rating. We don’t hide, edit or remove reviews because they are negative, and we don’t pick out the positive ones.
We check every review before it goes live, normally within a week, to make sure it follows the rules below. Every review is checked in the same way and on the same timescale, whatever its rating.
We won’t publish a review that:
- Cannot be identified as a genuine customer, or is about a product the reviewer hasn’t bought or used
- Contains abusive, offensive or discriminatory language
- Includes personal details, such as a phone number, address or email
- Is advertising, spam or contains links
If we don’t publish your review, you’re welcome to contact us to find out why and repost it. This is usually because we cannot connect your review to an order and need to do so to verify your review as genuine.
Fake and incentivised reviews. We don’t write, buy or ask for fake reviews. Our staff and their families, and our suppliers, don’t review our products. We don’t pay or reward anyone for leaving a review.
If something has gone wrong with your order, please contact us and we’ll put it right. Whether we help you never depends on what your review says, and we’ll never ask you to change or remove it.
If you think a review on our site is fake, please tell us at team@buyv2cigs.co.uk and we’ll look into it.